arion plus Privacy Policy – How We Handle Your Personal Data

When you register an account with arion plus, we collect personal information that is necessary to verify your identity and operate your account in compliance with Philippine regulations. This includes your full name, date of birth, residential address, email address, and mobile number. When you make deposits or request withdrawals, we also collect payment-related information such as your preferred payment method and transaction history, though we do not store full card numbers on our servers. We may collect device information, IP address, browser type, and session data to help us detect fraud, prevent unauthorised access, and improve the performance of our platform for Filipino users. If you contact our support team, we retain records of those communications to help resolve disputes and improve our service quality. All information collected is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal data beyond what is required for identity verification and responsible gaming compliance. You can review the full list of data categories we process by contacting our support team through the details provided in the FAQ section.

arion plus uses the personal data we collect for a defined set of purposes that are directly connected to operating a safe and compliant gaming platform for players in the Philippines. Your information is used to create and manage your account, process deposits and withdrawals in Philippine pesos, verify your identity as required by applicable regulations, and provide customer support when you need assistance. We also use your data to monitor for suspicious activity, enforce our Terms and Conditions, and comply with our legal obligations under Philippine law, including anti-money laundering requirements. Aggregated and anonymised data may be used to analyse platform usage trends and improve the overall experience for our Filipino player base, but this data cannot be used to identify you individually. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. We will never sell your personal information to third parties, and we will not use it for purposes that are incompatible with those stated in this policy. If we need to use your data for a new purpose, we will notify you and, where required by law, seek your consent before doing so.

We share your personal data only with trusted third-party service providers who assist us in operating the arion plus platform, and only to the extent necessary for them to perform their specific functions. These include payment processors who handle PHP transactions, identity verification providers who confirm your details during registration, and technology partners who support the security and infrastructure of our platform. All third-party providers are contractually required to handle your data in accordance with applicable Philippine data protection law and are prohibited from using it for their own purposes. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so. In the event that arion plus undergoes a business restructuring or change of ownership, your data may be transferred as part of that process, and you will be notified in advance. We do not share your data with advertisers, data brokers, or any party for marketing purposes without your explicit consent. For a full list of the categories of third parties we work with, please refer to the FAQ section.

Under the Data Privacy Act of 2012 and its implementing rules, Filipino players have a number of important rights regarding their personal data held by arion plus. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or outdated information in your account. You also have the right to object to the processing of your data in certain circumstances, and the right to request erasure of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the details available in the FAQ section, and we will respond within the timeframe required by applicable law. We are committed to making this process straightforward and accessible for all our Filipino members.

arion plus implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. These measures include encrypted data transmission using TLS protocols, secure server environments, access controls that limit who within our organisation can view your personal information, and regular security assessments of our systems. We retain your personal data for as long as your account is active and for a period thereafter as required by Philippine law, including anti-money laundering record-keeping obligations. When your data is no longer required, it is securely deleted or anonymised in accordance with our data retention schedule. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the National Privacy Commission as required by law, without undue delay. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your arion plus account and to keep your login credentials confidential. If you suspect any unauthorised access to your account, please contact our support team immediately through the FAQ section.

arion plus may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When we make material changes, we will notify registered players through the platform or via the contact details associated with their account, and the updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically so that you remain informed about how we protect your personal information. Continued use of the arion plus platform after the effective date of any updated policy constitutes your acceptance of the revised terms. If you have any questions about this Privacy Policy or how your data is handled, the FAQ section is a good starting point, and our support team is available to assist you further. Your trust is important to us, and we are committed to being transparent about our data practices at all times. This policy was last reviewed in 2025 and applies to all players accessing arion plus from the Philippines.